Service

Quality control
Quality is the foundation of enterprise's survival and development. We cherish every customer's support and trust in Xin Sanyuan Company. The company has formulated a set of perfect quality inspection procedures, paying attention to every detail, and providing customers with cost-effective products with stable and excellent quality and higher efficiency!
Professional R&D team is the key to win the market. People-oriented, constantly seeking new science and technology. Introduce international production equipment and scientific modern management system, develop more high-quality and fashionable products, and closely follow the pulse of the times. No matter in technology or design, it maintains its advantages.

Management standard
Over the years, with the goal of creating an excellent and mature quality management system, the company has improved and optimized its various systems and processes from the perspective of system, avoided risks and pursued Excellence, and gradually formed a customer-centered quality management system.
Through detailed process quality control and perfect quality assurance system, the company monitors the whole process of product design and development, supplier management, manufacturing and product warehousing, and focuses on strengthening the monitoring and measurement of key quality elements and processes of raw materials, integrating hardware facilities and software conditions to ensure the output of products that satisfy customers.

After-Sales Service
Unlike traditional equipment and spare parts suppliers that focus only on sales and quality control, Xinsanyuan places equal emphasis on after-sales service. We were among the first to introduce the concept of “active service,” establishing a dedicated return-visit system to track customer satisfaction throughout the entire service process. In addition, we have set up a quarterly inspection and annual maintenance system to ensure long-term reliability.

During after-sales service, we actively collect customer feedback and suggestions for improvement. This information is shared with our R&D and production teams, enabling us to continuously enhance our products to make them more practical, reliable, and user-friendly.